Mil Maids LLC Service Agreement

Satisfaction Guarantee – Mil Maids LLC stands by all of our cleans and strives for 100% satisfaction on every visit. Please call us within 24 hours of your cleaning if you are not 100% satisfied, and we will send a staff member back to correct any reasonable issues. All of our services are guaranteed to be carried out with the maximum amount of professionalism and quality.

Mil Maids LLC is fully insured and bonded, and our staff is background checked and extensively trained so that we can assure you the best service possible.

Booking Dates and Times – We will try our best to accommodate your requested booking date and time. Booking dates and times are subject to availability. If your requested time is not available, a team member will contact you shortly to schedule your service.

Cancellation/Reschedule – Mil Maids LLC schedules the cleaning personnel in advance. Please call if you need to reschedule a visit at least 24-hours in advance. A $50 fee will be assessed for canceling service if we did not receive a 24-hour notice. No fee will be assessed if you reschedule or cancel your visit before 24 hours. However, if you cancel or skip service often, you will be removed from our schedule, and your spot will be given to another client. Acceptable cancelation is a phone call or email to the office, notifying us of your cancellation. If our staff arrives at the home and is turned away or unable to gain access, we will invoice for the total amount due for the visit.

Payment – Payment is required at the time that the service is scheduled. We accept checks and credit cards. If a check is returned, there will be a $50 fee applied to your balance.

Privacy/Non-Solicit – Do not pursue personal contact information from our staff. Our staff cannot contact (call, text, email) our clients for any reason, and/or give personal information to clients while employed with Mil Maids LLC. Employees have signed a non-compete agreement and cannot do additional jobs on their own while employed by us. Soliciting Mil Maids staff for work is a breach of agreement, and will lead to service termination.

Termination/Modification – Client or Mil Maids LLC may terminate this agreement at any time by notifying the other party. Payments made within 24 hours from service will not be refunded. Mil Maids LLC will notify client at least 30 days in advance of price changes.

Expectations – Mil Maids LLC will provide the cleaning products. If client has other cleaning products they would like used, please have those available at the time of the appointment, and notify us ahead of time. Staff are not required to handle or use bleach or ammonia products. Please do not ask our staff to climb any ladder beyond three steps, clean human or animal bodily excretions, or move large furniture such as beds, dressers, tables, armoires, couches, and any other heavy furniture item. Our staff may refuse work upon entering the home based on the overwhelming presence of mold, human or bodily excretions, no electricity or running water, large amounts of clutter preventing free access throughout the home, physical or verbal abuse, or harassment of any kind. Abuse or harassment to Mil Maids staff of any kind will result in the termination of service, and no refund for service will be issued.

Scope of Work – Please be aware that if the scope of work is beyond the normal quoted service, we may requote based on the amount of work required. This includes, but is not limited to, excessive clutter, excessive filth, excessive pet hair, and/or house or business being bigger than initially stated. Please note that all home sizes are confirmed via public database.

Before we clean:

Put all potentially breakable, delicate, or non-replaceable items away. Our staff is trained to be careful with belongings, however, accidents happen. For this reason, we strongly encourage to put away these items before we clean.

Please pick up the house before our staff arrives and remove any dishes from the sink (unless your service includes doing dishes). This ensures our cleaners can deliver the best quality clean. Please do not clean the home. That is our job. However, large amounts of clutter make it difficult for us to provide the best possible service.

Have trash bags and toilet paper available for our staff to replenish. If your service includes bed making, please have the clean bedding you would like used set out for our staff.

Secure all pets. Dogs, aggressive cats, snakes, birds, etc. must be contained in a space where they don’t have access to our staff.

Please put away all personal items before our staff’s arrival, such as: medications, weapons, cash, credit cards, drugs and paraphernalia, and personal sexual items.

We ask that clients please set the temperature in the home to a comfortable temperature before the arrival of our staff. Suggested temperature for Summer is 72 degrees Fahrenheit and below, and for winter the suggested temperature is 65 degrees Fahrenheit and above. Cleaning is physical labor and having a comfortable temperature allows our staff to work comfortably and efficiently.

This HOLD HARMLESS AGREEMENT (this “Agreement”) is made effective between Mill Maids LLC (herein after “MM”), and customer (Herein referred to as “customer”), on the date the customer agrees.

WHEREAS, in exchange for valuable consideration, customer desires to hold harmless MM for any claims and/or litigation arising out of MM’s performance of the work of providing these services.

NOW THEREFORE, in consideration for the mutual covenants and conditions contained herein, customer and MM hereby agree as follows:

TERMS

1. Hold Harmless. Customer shall fully defend, indemnify, and hold harmless MM from any and all claims, lawsuits, property damage, action, liability, loss, damage and/or injury, of any kind whatsoever, whether brought by an individual or other entity, or imposed by a court of law or by administrative action of any federal, state, or local governmental body or agency, arising out of, in any way whatsoever, any acts, omissions, negligence, or willful misconduct on the part of MM, its officers, owners, personnel, employees, agents, contractors, invitees, or volunteers. This indemnification applies to and includes, without limitation, the payment of all penalties, fines, judgements, awards, decrees, attorney’s fees, and reimbursements to MM for all legal fee’s expenses, and costs incurred by it.

2. Authority to Enter Agreement. Each party warrants that the individuals who have signed this Agreement have the actual legal power, right, and authority to make this Agreement and bind each respective Party.

3. Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both parties.

4. Entire Agreement. This agreement contains the entire agreement between the parties related to the matters specified herein, and supersedes any prior oral or written statements or agreements between the parties related to such matters.

5. Applicable Law. This Agreement shall be governed exclusively by the law of Texas, without regard to conflict of law provision.

The undersigned has read the above service agreement and hold harmless agreement and agrees to the provided terms. Any changes here forth shall be agreed upon by both parties.